You must pay delivery charges based on quantity and location. Delivery dates are estimates and usually on business days. Risk passes to you upon delivery, and any damage must be reported within 24 hours. For more details, visit our shipping policy.

If out of stock contact the customer service team.

Heka Hoods accepts returns for defective goods, incorrect orders, or as required by law. Change-of-mind returns may be allowed with a 20% restocking fee if the items are unused and in original condition. Requests must be made within 14 days, and refunds or exchanges are provided after inspection. For full details, visit our refund policy.

Heka Hoods' e-commerce terms cover the use of their online ordering service. Orders are accepted or rejected within 7 days, and delivery is only within Australia. Payment must clear before dispatch, and cancellations are only allowed before shipping. Refunds are available for unused goods under the return policy. Liability is limited to the price of goods. For full details, visit our Terms of Service.