Shipping policy
5.4 In addition to the price for the Goods, you will also need to pay the listed delivery charge (if any) for your selected delivery option. Any applicable delivery charges will appear in your shopping cart. Delivery charges may vary depending on the quantity of the Goods ordered, and the address to where the Goods are to be delivered.
6.4 Goods you have ordered will not be despatched until payment has cleared. If your payment cannot be processed, your order will be cancelled, and we will notify you by e-mail.
7.1 If you wish to cancel your order before the Goods are despatched, we may accept your order cancellation. If the Goods have already been despatched for delivery, we reserve the right to refuse to cancel your order.
8.1 The Goods are deemed to be delivered at the time:
a) you or any third party on your behalf collect the Goods from us;
b) we or our nominated carrier delivers the Goods to the delivery location stated in your order (or to such other location as agreed in writing); or
c) your nominated carrier takes possession of the Goods.
8.2 Goods purchased through the use of our Online Ordering Service may be made available for collection or will otherwise be delivered to the address specified in your order by us or our nominated carrier. Please ensure this address is correct.
8.3 You acknowledge and agree that:
a) unless we otherwise agree, time in respect of delivery is not of the essence; and
b) any timeframe or date for delivery is an estimate only and is not a contractual commitment.
8.4 Goods will normally be delivered on business days (Monday to Friday).
8.5 We also reserve the right to deliver Goods ordered through our Online Ordering Service in one or more lots. If we elect to deliver the Goods in more than one lot, you will not be entitled to cancel your order (or any part of your order) without our prior written consent.
9.1 Risk of loss or damage to the Goods passes to you upon delivery to you or to your agent or to a carrier commissioned by you.
9.2 If you request that Goods ordered through our Online Ordering Service are to be delivered to any unattended location, you acknowledge that we or our nominated carrier may deliver the Goods as requested at your sole risk.
9.3 You agree to sign our delivery docket or consignment note or that of our nominated carrier as confirmation that you have received the Goods, and if appropriate, certify that you have received the Goods in apparent good order and condition in the quantity or volume you have ordered.
9.4 You must, within 24 hours of time of delivery or collection under clause 9.1, notify us in writing, with particulars and at our request, provide photographic evidence (to our satisfaction), of any claim that the Goods have been delivered damaged or otherwise delivered incorrectly. You acknowledge that we need to make immediate enquiries with our carrier regarding such matters, and accordingly, it is reasonable to require you to notify us within this time period so that our rights against the carrier are not adversely affected.
